LIO Project Suzano

2024 LIO Project Recipient: Suzano

04/15/2024 | Comment

Agility in Contract Management

Suzano, with over 500 contracts generated monthly, recognized the need for agility and efficiency in their contract management processes. That’s why they embarked on a journey to revolutionize their approach. Through collaboration with internal stakeholders, user feedback and a thorough analysis of systems, they adopted DocuSign and meticulously mapped all contracts and created prioritization based on impact, as well as developed automatic templates and workflows, and integrated with other existing systems. The results speak for themselves: 46% of procurement contracts are now generated automatically, reducing lead time to just 6.8 days. Additionally, the contract sending process has been optimized, taking only 10 minutes. Further, they possess an unwavering commitment to training and stakeholder engagement, with 18 sessions conducted and over 500 users trained in just four months. This holistic approach has not only improved efficiency but also bolstered security and compliance across the organization.

 

 

 

LIO Project Trane Technologies

2024 LIO Project Recipient: Trane Technologies

04/15/2024 | Comment

LLO (Lean Legal Operations)

In 2020, Trane Technologies charted a new course, to boldly challenge what is possible for a sustainable world. Among the company’s core purposes was the creation of a world class Lean Enterprise. Executive leadership mandated the Legal Department to identify obstacles to efficiency, engage key players, and expand the journey of continuous improvement. This endeavor resulted in the creation of Lean Legal Operations (LLO), which applies lean principles to legal operations, creating efficiencies, common work, and information sharing to reduce duplicative efforts. LLO highlighted the need for a single point of access for all legal applications and today, it is becoming the bedrock of the Trane Technologies Legal Department.

 

 

 

LIO Project Irdeto

2024 LIO Project Recipient: Irdeto

04/15/2024 | Comment

Automating GDPR Compliance

Irdeto initially relied on an external tool to maintain compliance with GDPR regulations, but found that their process was creating inefficiencies and contributing to poor data quality. Over the course of nearly 9 months, the Irdeto Legal Operations team partnered with internal business units to initiate new processes and create automated workflows within existing systems. The outcome has resulted in reduced time, costs, and efforts across multiple teams, as well as allowed Irdeto to work in-house, without reliance on an external tool.

 

 

LIO Project Con Edison

2023 LIO Project Recipient: Consolidated Edison

04/14/2023 | Comment

Law Department Transformation Initiative

Consolidated Edison Company of New York Inc‘s Law Department recently concluded a two-year long, Department-wide, Transformation Initiative. Using CLOC’s Core 12 as a guide, the team spent a year in research, analysis, and development. As a result, they were able to produce consistent, standardized processes, implement automation workflows, and improve customer service metrics. They incorporated ideas from customers and stakeholders, focusing on three pillars: (1) enhancing the internal and external customer experiences, (2) optimizing the worker experience by streamlining bulky processes and bolstering professional development opportunities, and (3) promoting sustainable change by equipping lawyers with practical tools and coping mechanisms. 

 

 

LIO Project Appleseed

2023 LIO Project Recipient: Fundación Appleseed México

04/14/2023 | Comment

Legal Ops Mindset in Pro Bono Practice

Fundación Appleseed México is a non-profit that provides pro bono legal assistance to Civil Society Organizations (CSOs) that encounter legal compliance issues through its internal lawyers and through a network of law firms. Even with caseload increasing, many CSOs were dropping out of the lengthy process without solving their legal issues. In response, Appleseed partnered with stakeholders to analyze and improve their operating model using lean six sigma and design principles to create a centralized case management and analysis database, a CRM web application, and customer satisfaction surveys. These improvements reduced case length and abandoned cases by 50%, increased law firm participation 2.4x, cut response times by more than half and improved efficiency 10x.

 

 

LIO Project Con Edison

2023 LIO Project Recipient: Nationwide

04/13/2023 | Comment

Effectiveness and Efficiency of Outside Counsel

Nationwide’s Office of the Chief Legal Officer (OCLO) was seeking to improve the effectiveness and efficiency of its outside counsel use over the long term. Prior to changes, costs were high, firm relationships were transactional, and internal attorneys and business partners were working inefficiently due to administrative burden. In 2022, OCLO conducted an RFP process with current outside firms, developed a firm selection tool, created a simplified governance process for requesting exceptions and reporting spend, and established centralized firm relationship management. The 79% reduction in outside counsel firms resulted in a savings of $4.5M+ in 2022. Additionally, these changes resulted in stronger relationships with outside counsel, better results, and more consistent, time-saving processes.

 

2022 LIO Project Recipient: TIM + Villa

07/22/2022 | Comment

Visual Contract & Document Redesign Project

TIM worked with Villa-Visual Law Studio to redesign legal communications through process simplification by restructuring contracts and documents so they would be more easily understood by users. The primary outcome achieved was visual and digital transformation of legal documents resulting in reduction of lawsuits.

 

 

2022 LIO Project Recipient: Kaiser Permanente + Digitory Legal

07/22/2022 | Comment

Designing a Meaningful Data-Driven Equity, Inclusion & Diversity (EID) Program

Kaiser partnered with Digitory Legal to undertake a two-phase project including designing of workflows to ensure diversity data is consistently tagged within the company’s billing system. This initiative also required detailed staffing and budget plans be provided to promote “mindful” work allocation and equitable distribution of career advancing roles to diverse attorneys.

https://www.youtube.com/embed/izc_vImGhU8

2022 LIO Project Recipient: LiteLab

07/19/2022 | Comment

Experiential Student/Client Business Challenge

LiteLab created a program to educate future lawyers on how to address the challenge of “doing more with less” by working directly with inhouse teams to solve a discrete business challenge by learning and applying legal design thinking, business model canvas, agile methodology and computational thinking, using low/no code platforms to build PoC solutions that can be easily maintained.

https://youtu.be/KDlgQ8r9MbM