Core 12

CLOC’s Core 12 framework guides and supports operational excellence

Business Intelligence

Financial Management

Firm & Vendor Management

Information Governance

Knowledge Management

Organization Optimization & Health

Practice Operations

Project/Program Management

Service Delivery Models

Strategic Planning

Technology

Training & Development

Use the interactive Core 12 wheel to explore the key functional areas of legal operations.

Firm & Vendor Management

Develop relationships that deliver value

Strengthen relationships by strategically investing in talent and expertise to deliver value, increase transparency and accountability, and create stronger connections.

Business Intelligence

Make better decisions through data

Guide your organization with data, not intuition. Collect, organize, analyze, and visualize data to uncover trends, find efficiencies, and drive informed business decisions.

Financial Management

Maximize your resources through sound financial management

Measure, monitor, and create an intentional financial approach. Use resources, such as time, people, money, and technology, wisely and connect spending to team outcomes.

Firm & Vendor Management

Develop relationships that deliver value

Strengthen relationships by strategically investing in talent and expertise to deliver value, increase transparency and accountability, and create stronger connections.

Information Governance

Design information policies that fit your business and minimize risk

Implement clear guidelines for organizing, securing, storing, and sharing data to better mitigate risk, control costs, and support compliance and legal standards.

Knowledge Management

Tap the knowledge and capability of your entire organization

Implement processes and standards to collect, structure, and organize knowledge to save time and improve outcomes. Leverage existing knowledge to make work easier.

Organization Optimization & Health

Build effective and motivated teams

Design balanced, high-impact teams that embrace your vision, culture, and values. Hire skillfully, recognize talent, and incentivize retention through professional enrichment and work-life dynamics.

Practice Operations

Free up your legal teams through focused practice operations

Enable lawyers to focus on law. Strategically leverage policies, processes, tools, and people to achieve the highest level of efficiency possible.

Project/Program Management

Launch and support special programs and initiatives

Plan, coordinate, and lead department-wide and cross-functional initiatives leveraging established practices and disciplines. Facilitate change and innovation without losing focus.

Service Delivery Models

Match the right work to the right resource

Understand the work and the risk. Allocate, assign, and distribute resources, both internally and externally, to those best suited to ensure efficient delivery of legal services. Related Resources

Strategic Planning

Set strategic goals that matter

Look around corners. Define and implement short- and long-term goals that anticipate business and legal needs, create value, and support organizational success.

Technology

Innovate, automate, and solve problems with technology

Leverage systems and tools to generate efficiencies and resource productivity. Automate processes, digitize tasks, and deploy solutions to scale, mature, and advance.

Training & Development

Support your team with targeted professional training

Educate and improve your human capital to retain knowledge, deepen expertise, and advance business objectives. Coach, train, develop, and thrive.

Does Your Organization Measure Up?

Core 12 Maturity Assessment Playbook

A systematic framework for evaluating the maturity of your legal operations, designed to help you set goals and track progress effectively. Suitable for any legal professional, the playbook serves as your essential guide for leveraging the CLOC Core 12, crafted to meet the unique challenges at various maturity stages. This resource is free for members and is designed to help you set goals and track progress effectively.