Tap the knowledge and capability of your entire organization
Knowledge Management
Implement processes and standards to collect, structure, and organize knowledge to save time and improve outcomes. Leverage existing knowledge to make work easier.
Law departments and law firms often struggle to find and retain knowledge, whether tacit or explicit, and to establish best practices. Many of them rely on a framework of fragmented knowledge that fails to develop as the organization evolves, resulting in time-consuming searches for information and costly rework. In fact, according to the most recent CLOC State of the Industry Survey, 67% of law departments rate their maturity level as developing regarding Knowledge Management, showing that “there is room to [grow] and maturity levels will advance as more resources become available and the industry continues to share best practices in these areas for optimization and efficiency improvements.
Desired state
Enable efficiencies by creating seamless access to legal and departmental institutional knowledge, making it easier to find answers and best practices. Nurture a culture of sharing, mutual support, and documentation across the organization and leverage technology to ensure critical data is available to the right people at the right time.
Build a Knowledge Management strategy aligned with and supporting business goals
Integrate well-designed and well-documented workflows and processes into the organization’s regular working practices, with taxonomies to expedite retrieval of knowledge
Implement automation to handle repetitive, low-value tasks and to mobilize organizational knowledge
Create a competitive advantage for the organization by instilling a culture of knowledge sharing and providing a structure that facilitates collaboration
