Knowledge Management

In today’s episode, Jenn is joined by Laura Dieudonne, fellow CLOC Board Member, and Legal Operations and Administration Director at Delta Airlines. We continue the CLOC Core conversation by diving into the nuances and importance of knowledge management systems (KM) within legal departments.

Laura shares her first-hand experience in establishing a centralized KM platform, starting with a successful pilot program run by the commercial transactions team. The platform helps store templates, responses to routine questions, and key documents, which improves efficiency and self-service access for the legal team.

They also discuss KM challenges such as resistance from seasoned professionals and maintaining up-to-date information. Laura shares her strategies for involving practice group leaders and incentivizing buy-in through incremental steps and executive endorsement.

Join us for this in-depth conversation as we discover the best KM strategies in the legal operations biz. Enjoy!

Thank you to our sponsor Sirion!!