A Decade of Legal Ops

A Decade of Legal Ops: Reflecting on Growth, Navigating Challenges, and Embracing the Future

This year marks CLOC’s 10th anniversary. It’s a good time to reflect on how far legal operations has come and where it’s headed next. 

What started as a support function has become a strategic force in modern legal departments. That evolution is front and center at the 2025 CLOC Global Institute in Las Vegas.

The Rise of Legal Operations

Over the last decade, legal ops has moved to the center of legal department strategy. CLOC’s 2025 State of the Industry Report found that 83% of departments expect demand for legal services to continue growing, with the top five most common legal operations services growing or remaining key to legal department functioning. Additionally, 77% of respondents said increasing legal operations headcount was medium or high priority for their organization.

According to a 2024 survey by Axiom, 94% of legal operations professionals anticipate department growth within the next two years, with 59% holding decision-making roles within their organizations. This growth reflects the increasing recognition of legal operations as a strategic partner in managing legal spend, implementing technology solutions, and fostering cross-functional collaboration.

Legal ops now owns budgeting, vendor strategy, process improvement, and data analytics. This work is essential as legal departments face pressure to deliver more with fewer resources. Our expertise in streamlining processes and optimizing performance is indispensable.

Economic Headwinds are Real

Even with this progress, economic conditions remain tough. Legal department budgets are under review and staffing is tight. Some organizations continue to invest in legal ops, others are adopting a more cautious approach, focusing on cost containment and efficiency.

In prior economic downturns, legal ops roles were often reduced, especially when viewed as  administrative rather than strategic. That’s why this moment calls for clarity. Legal ops professionals must show their strategic value, not just support. They are no doubt up to the challenge.

Adapting and Finding Bright Spots

There are opportunities abound. Smart teams are embracing change and doubling down in a few areas:  

  1. Showcasing Value with Tech: By using tools that save time and surface insight, and integrating them into legal workflows, legal ops can drive efficiency and reduce costs.
  2. Cross-Team Alignment: Legal ops can work more closely with other departments, such as finance, procurement, and IT, to align legal strategies with broader business objectives. 
  3. Strategic Planning: By developing and implementing strategic plans that align with organizational goals, legal ops professionals can position themselves as key contributors to business success. This includes identifying areas for improvement, setting priorities, and tracking results.
  4. Professional Development: Keep learning! Skill development is essential for legal ops professionals to stay ahead. CLOC’s Academy was founded for this very goal. And industry conferences like CGI also play an important role in enhancing expertise and career growth.

Looking Ahead

Ten years in legal ops has earned its seat at the table. The job now is to grow the influence that comes with it. Economic challenges persist for sure. But legal operations professionals are well-positioned to navigate these headwinds by demonstrating strategic value.

Embracing Legal Ops 3.0 at CGI 2025

Creativity Opens Doors: Embracing Legal Ops 3.0 at CGI 2025

“Creativity opens doors.” That’s my spin on the theme of the 2025 CLOC Global Institute. And it’s a mindset shift for legal operations professionals ready to lead what’s next. In Las Vegas this year, we move into a new phase of innovation, strategic thinking, and collaboration.

The Shift in Legal Operations

Legal ops is changing fast. According to CLOC’s latest State of the Industry report with Harbor, 93% of legal ops professionals say their roles are growing. The focus is shifting to AI, data analytics, and vendor management. This marks a clear turn from Legal Ops 2.0, which focused on efficiency. Legal Ops 3.0 to emphasize strategic value and smart execution.

AI adoption in legal departments has doubled in the past year. The trend is accelerating. Legal ops teams need to lead with creativity to unlock new ways of delivering results.

Soft Skills Matter

Technical skills are important. But leading real change also takes:

  • Change Leadership: Guiding teams through technological rollouts and process overhauls with empathy and clear direction.

  • Storytelling with Data: Turning complex data into compelling narratives that drive executive buy-in and team alignment.

  • Emotional Intelligence: Building trust through self-awareness and empathy.

  • Enterprise Collaboration: Connecting legal, finance, procurement, and IT to break down silos.

  • Critical Thinking: Responding quickly to shifting market demands and taking a creative approach to problem-solving.

These skills align with key parts of the CLOC Core 12, including Strategic Planning, Technology, and Optimization & Health.

What’s Ahead

This week features speakers like futurist Nancy Rademaker, legal leader Irene Liu and CLOC’s Executive Director, Oyango Snell. Their insights will help shape how we move forward.

As you explore new tools and approaches, choose creativity. It opens paths to impact, growth, and leadership.

The doors are open. Walk through them. Take the lead.

CLOC Legal Project Management Committee Meeting

Join the CLOC Legal Project Management (LPM) Committee for new insights, updates on current workstream projects, and to offer community perspectives and feedback to inform these workstream projects being pursued by committee working groups.

The CLOC LPM Committee will meet from 12pm – 1pm ET on the 3rd Wednesday of every other month in 2025.

2025 Meeting Dates

  • January 22
  • March 19
  • May 21
  • July 16
  • September 17
  • November 19
CLOC Talk Episode 94

Augmented Intelligence: Leadership in the Digital Age

In this episode of CLOC Talk, Jenn sits down with Nancy Rademaker, Co-Founder of  Drawify & Speakers Club, and our brilliant opening keynote at our EMEA 2024 Summit in London.

They discuss how AI can solve business challenges by improving efficiency and reducing manual tasks, as well as the importance of identifying the right problems before deploying AI solutions.

Nancy touches on the role of AI in enhancing employee engagement and well-being by pointing it at preventing productivity loss and solving knowledge management issues.

Tune in as Jenn and Nancy share insights on generational differences in adapting AI tools, the potential of augmented intelligence, and how emerging technologies like brain-computer interfaces could revolutionize various fields!

 

 

CLOC Legal Project Management Committee Meeting

Our upcoming CLOC LPM committee meeting is set to deliver invaluable insights into a critical area for legal operations: effective project management. We’re thrilled to welcome Travis Zimbelman, Freelance Consultant, and Strategic Advisor (Aline, Stealth Startups) as our guest speaker, ready to tackle the complexities of working with Project Management Offices (PMOs) outside the traditional legal function.

In today’s fast-paced legal landscape, collaboration with cross-functional teams is essential. But what happens when the PMO leading the efforts resides within another department, like IT? How do you bridge the gap and ensure legal projects are executed with precision?

Our speaker will delve into these crucial questions and more, including:

-Decoding the PMO Dynamic: Learn practical strategies for seamlessly working with PMOs located outside of legal, specifically within IT.
-Strategic Project Selection: Discover which types of law department projects and initiatives truly benefit from dedicated project management or PMO support.
-Building a Foundation for Success: Uncover the essential PM practices that drive successful legal projects and initiatives.
-Championing Project Management: Gain actionable tips on how to effectively communicate the value of PM practices and resources to your management team.

This is a can’t-miss opportunity to gain practical knowledge and engage in meaningful discussion with a seasoned expert. Prepare to leave with actionable strategies to enhance your legal operations and streamline your project execution.

The CLOC LPM Committee will meet from 12pm – 1pm ET on the 3rd Wednesday of every other month in 2025.

2025 Meeting Dates

  • January 22
  • March 19
  • May 21
  • July 16
  • September 17
  • November 19

CLOC Legal Project Management Committee Meeting

Join the CLOC Legal Project Management Committee for new insights, updates on current workstream projects, and to offer community perspectives and feedback to inform these workstream projects being pursued by committee working groups.

Associated with LPM Committee

CLOC Talk Episode 93

Legal Project Management Unpacked: Insights from the Experts

In this episode of CLOC Talk, guest host Jeremiah Kincannon, advisor on CLOC’s Voice and Brand Council chats with CJ Nicastro, Program Manager, Global Affairs & Legal Strategy Operations at Google and Scott Rosenberg, Managing Director & Corporate Counsel at Unbiased Consulting, LLC, both co-chairs of the CLOC Legal Project Management Committee. They discuss the relevance and application of Legal Project Management, otherwise known as LPM in the legal industry. CJ and Scott highlight misconceptions about LPM and the importance of integrating project management principles into legal workflows. They emphasize the need for lawyers to embrace project management skills and the value of matter lifecycle management for improving efficiency and process alignment. Tune in as this episode covers strategies for gaining leadership buy-in for LPM initiatives and offers guidance for legal professionals looking to enhance their project management capabilities.
Legal Costs

Legal Operations Storytelling – Change Management & Communication 

Strategies and insights from our white paper, “Turning Legal Into a Value Center” 

Controlling costs is an evergreen concern for corporate legal departments. One incredibly important aspect of cost-saving projects is change management. In fact, a December 2023 survey showed that after cost containment, implementing business process improvements was the second highest priority for legal departments, with 46.7% of legal departments ranking it among the top three challenges they’re facing. 

Priori and CLOC recently partnered on a white paper, “Turning Legal Into a Value Center,” which looks at different strategies that legal departments use to achieve cost savings. Unsurprisingly, change management was a key concept that underpinned many of the strategies discussed. 

Below you’ll find some tips for handling change management—a key component of executing successful projects that optimize legal spend. To learn more, download the full white paper

Packaging the Value Story – Change Management & Communication 

Whether you’re launching a new internal initiative, implementing new legal technology or having conversations about spend with your outside counsel, clearly communicating your goals and expectations is necessary for success. Just about every task your legal department undertakes to drive business value and optimize legal spend contains elements of change management, and implementing change management well starts with communication.  

There wasn’t one legal operations professional who we talked to that didn’t emphasize the role of communication. Here is some advice for approaching conversations and getting buy-in from stakeholders for your next project. 

Start From the Top Down 

When you’re launching a new initiative, it is important to get the top-level stakeholders on board from the beginning. If you don’t have the support of the people at the top, it can be hard to get other stakeholders and the teams that will help you execute to come on board and follow through with the vision.  

Build Relationships 

Starting with buy-in from the top sounds great, but how do you get there? Often, successful project management (in the legal operations space and elsewhere) is a long game. You want to show the stakeholders in your company that you understand where they’re coming from and what motivates their decision-making. Communicate throughout the year so you’re not just talking when something has reached a boiling point. The more you can empathize with and show respect for the work they do, the more they will be willing to trust you when the time comes to make a change.  

Know Your Audience 

Getting to the point where stakeholders trust you means learning about their roles: What their priorities are, the type of work they do, the pain points they experience related to legal, etc. Interview your business partners and get their perspective. When combined with metrics like projected cost or time savings, anecdotes about how a given project will help team members do their job better bring the narrative you’re trying to sell together. 

Make the Business Case 

Come into discussions with an inventory of what the situation is now, where you hope to get to upon completion of the project and recommendations for how to get there. This likely includes current data and projections about the project will affect those metrics (e.g., How much time does a task take now? How and why will this initiative reduce that time spent?). Show how the solution you’re recommending brings you from the current state to that desired end state. 

Ultimately, getting buy-in for a project is about telling your value story. You want to bring your stakeholders along with you on this journey. The more you can get them involved and make them feel like they are a part of it, the more likely it is you’ll get approval and find success. Nobody should feel blindsided by the change you’re recommending, they should feel the opposite—that they had a say in how the project came together and are as much responsible for its success as you are. 

For more cost-savings best practices, strategies and insights, download the white paper, “Turning Legal Into a Value Center.” 

CLOC Legal Project Management Committee Meeting

The members of the CLOC Legal Project Management Committee are excited to play an active part in the CLOC Community.  Our intent is to provide educational opportunities (through regular Committee meetings) and tangible industry work product (through  Workstream workshops).  Whether you desire to just “be in the loop” or help problem solve, there is a place for you as a member of the LPM Committee.

Attend this meeting to learn more about workstream development for LPM Committee projects and to provide your insights and input to further refine the scope of the committee’s work.