A Decade of Legal Ops

A Decade of Legal Ops: Reflecting on Growth, Navigating Challenges, and Embracing the Future

This year marks CLOC’s 10th anniversary. It’s a good time to reflect on how far legal operations has come and where it’s headed next. 

What started as a support function has become a strategic force in modern legal departments. That evolution is front and center at the 2025 CLOC Global Institute in Las Vegas.

The Rise of Legal Operations

Over the last decade, legal ops has moved to the center of legal department strategy. CLOC’s 2025 State of the Industry Report found that 83% of departments expect demand for legal services to continue growing, with the top five most common legal operations services growing or remaining key to legal department functioning. Additionally, 77% of respondents said increasing legal operations headcount was medium or high priority for their organization.

According to a 2024 survey by Axiom, 94% of legal operations professionals anticipate department growth within the next two years, with 59% holding decision-making roles within their organizations. This growth reflects the increasing recognition of legal operations as a strategic partner in managing legal spend, implementing technology solutions, and fostering cross-functional collaboration.

Legal ops now owns budgeting, vendor strategy, process improvement, and data analytics. This work is essential as legal departments face pressure to deliver more with fewer resources. Our expertise in streamlining processes and optimizing performance is indispensable.

Economic Headwinds are Real

Even with this progress, economic conditions remain tough. Legal department budgets are under review and staffing is tight. Some organizations continue to invest in legal ops, others are adopting a more cautious approach, focusing on cost containment and efficiency.

In prior economic downturns, legal ops roles were often reduced, especially when viewed as  administrative rather than strategic. That’s why this moment calls for clarity. Legal ops professionals must show their strategic value, not just support. They are no doubt up to the challenge.

Adapting and Finding Bright Spots

There are opportunities abound. Smart teams are embracing change and doubling down in a few areas:  

  1. Showcasing Value with Tech: By using tools that save time and surface insight, and integrating them into legal workflows, legal ops can drive efficiency and reduce costs.
  2. Cross-Team Alignment: Legal ops can work more closely with other departments, such as finance, procurement, and IT, to align legal strategies with broader business objectives. 
  3. Strategic Planning: By developing and implementing strategic plans that align with organizational goals, legal ops professionals can position themselves as key contributors to business success. This includes identifying areas for improvement, setting priorities, and tracking results.
  4. Professional Development: Keep learning! Skill development is essential for legal ops professionals to stay ahead. CLOC’s Academy was founded for this very goal. And industry conferences like CGI also play an important role in enhancing expertise and career growth.

Looking Ahead

Ten years in legal ops has earned its seat at the table. The job now is to grow the influence that comes with it. Economic challenges persist for sure. But legal operations professionals are well-positioned to navigate these headwinds by demonstrating strategic value.

Embracing Legal Ops 3.0 at CGI 2025

Creativity Opens Doors: Embracing Legal Ops 3.0 at CGI 2025

“Creativity opens doors.” That’s my spin on the theme of the 2025 CLOC Global Institute. And it’s a mindset shift for legal operations professionals ready to lead what’s next. In Las Vegas this year, we move into a new phase of innovation, strategic thinking, and collaboration.

The Shift in Legal Operations

Legal ops is changing fast. According to CLOC’s latest State of the Industry report with Harbor, 93% of legal ops professionals say their roles are growing. The focus is shifting to AI, data analytics, and vendor management. This marks a clear turn from Legal Ops 2.0, which focused on efficiency. Legal Ops 3.0 to emphasize strategic value and smart execution.

AI adoption in legal departments has doubled in the past year. The trend is accelerating. Legal ops teams need to lead with creativity to unlock new ways of delivering results.

Soft Skills Matter

Technical skills are important. But leading real change also takes:

  • Change Leadership: Guiding teams through technological rollouts and process overhauls with empathy and clear direction.

  • Storytelling with Data: Turning complex data into compelling narratives that drive executive buy-in and team alignment.

  • Emotional Intelligence: Building trust through self-awareness and empathy.

  • Enterprise Collaboration: Connecting legal, finance, procurement, and IT to break down silos.

  • Critical Thinking: Responding quickly to shifting market demands and taking a creative approach to problem-solving.

These skills align with key parts of the CLOC Core 12, including Strategic Planning, Technology, and Optimization & Health.

What’s Ahead

This week features speakers like futurist Nancy Rademaker, legal leader Irene Liu and CLOC’s Executive Director, Oyango Snell. Their insights will help shape how we move forward.

As you explore new tools and approaches, choose creativity. It opens paths to impact, growth, and leadership.

The doors are open. Walk through them. Take the lead.

Building A Legal Ops Strategy and Plan

Brought to you by the CLOC Voice and Brand Council

This CLOC Voice and Brand Council webinar session will look at how to develop a legal operation strategy, aligning with the overall corporate strategy, and building out legal ops plan to execute against the strategy. We will examine some of the key elements that go into building and executing a legal operations plan.   

Key Topics will include:  

  • Aligning with Enterprise Strategy 
  • Conducting an Operational Assessment  
  •  Leadership and implementing a legal ops plan 
  • Communication methodologies 
  • Measuring department sentiment  
  • Soft skills  
  • Establishing and maintaining culture 
  • Training and professional development

CLOC Mexico: Transformación Legal – El Viaje con CLOC de un GC

Descubra cómo los principios de CLOC pueden transformar las operaciones legales de su equipo. En este webinar, exploraremos cómo un General Counsel ha aprovechado estas prácticas para optimizar la eficiencia y fomentar la innovación dentro de su departamento legal. Analizaremos métodos para mejorar la colaboración, optimizar procesos y gestionar presupuestos de manera más efectiva. Esta sesión le proporcionará enfoques prácticos y probados que pueden maximizar el valor de las operaciones legales en su organización. No se pierda esta oportunidad de obtener insights valiosos y aplicables para su propio equipo.

Associated with Mexico

 

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CLOC New York: Maximizing Legal Ops – KPI Informed Strategic Planning

Join your CLOC New York peers for this in-person discussion focused on optimizing your legal department. We’ll dive into measuring Key Performance Indicators (KPI), calculating Return on Investment (ROI), and using these metrics to guide strategic planning as we look ahead to next year. Learn beside peers while networking and connecting with legal operations professionals in the New York region.

Space is limited -register now to save your spot and check back for additional event details.

AGENDA

  • 4pm-5pm: Arrival and open networking
  • 5pm-5:20pm: Critical KPI’s for a Legal Department and How to Calculate ROI to Establish Metrics
    • Jessica Jones Escalera, Managing Director, Head of Legal Operations – Americas @ HSBC 
  • 5:20pm-5:40pm: Utilizing Metrics to Guide Operations and the Legal Departments Strategic Planning
    • Jessica Williams, Director of Legal Team Strategy and Operations, FanDuel 
  • 5:40pm – 6:00pm: The General Counsel’s Perspective: Impact of Strategic Planning on the Organization
    • Alexia Maas, Founder & CEO | General Counsel & Business Adviser, Stratevix 
  • 6:00pm – 7:00pm: Happy hour & open networking

Hors d’oeuvres and beverages provided. This event is graciously supported by Malbek.

Associated with CLOC New York

CLOC Pittsburgh/Ohio Regional Roundtable Discussion

Join your CLOC peers in the Pittsburgh/Ohio region for a virtual roundtable discussion sharing insights around your legal ops opportunities and challenges.

AGENDA

  1. Welcome
  2. Regional Group Updates
    1. ACC & CLOC Event
  3. Discussion Topics
    1. Share & Tell – recent/current projects
    2. What are you budgeting for in 2025?
    3. ALSPs and Contractors
    4. LegalOps interns?
    5. Latest and greatest in Legal Tech
      1. AI
      2. CLM
      3. Process Orchestration / Workflow
      4. Chatbots
      5. Other?
  4. Closing Remarks

Associated with Pittsburgh/Ohio

White Paper: Turning Legal Into a Value Center – Cost-Saving Strategies from Legal Ops Professionals 

This webinar will share the findings from an upcoming white paper produced by CLOC and Priori, as well as feature discussion with some of the legal operations professionals who participated in the white paper. You’ll learn about trends in how legal departments of all sizes are approaching legal spend and gain insights into their decision-making processes. 

Topics to be covered include a framework for prioritizing legal spend projects, key considerations for analyzing legal spend (such as internal resources and work assessment, legal technology and outside counsel and other external resources), and how departments consider these factors and make decisions that optimize spend. 

Legal Costs

Building your bench: Why modern entity management needs you to partner with tax & finance

Modern legal entity management has finally transcended its traditional confines in the general counsel’s office, and not a moment too soon. In fact, we see this happening more frequently, with legal departments increasingly involving compliance (48%), governance (38%), finance (35%) and tax (25%) business units in entity management activities.

By no longer limiting itself to a small team of legal colleagues, the corporate record can finally be used for strategic decision-making. However, even with more business units participating in entity management, is there room to make this an even more powerful partnership? The answer lies with your colleagues in Finance & Tax.

Finance: Follow the money

Formally engaging the finance department can help more senior executives beyond the general counsel’s office understand entity management as an important business priority. Finance departments are often profit centers (as opposed to the legal department, which is often viewed as a cost center).

And for finance teams, entity data is increasingly important to their strategic planning processes. This year, the volatile markets and increased financing costs have pushed companies and funds to act more cautiously than in years past, with a higher priority on entity restructuring (and spinoffs), smaller M&A deals, and looking at past opportunities with fresh eyes. However, these short-term activities are only setting up for a bigger potential play in 2023; with high rates of undeployed capital — or dry powder — in the capital markets, 80% of Deloitte’s survey respondents believed that may be an opportunity to catch the wave and invest their cash as targets rise in value.

These opportunities, both short and long term, require a comprehensive understanding of entity data and a strong compliance track record to be competitive. Yet, 49% of companies still report using Excel to manage their entity data and a quarter reported at least one entity out of good standing in the last 24 months.

It is in the finance department’s best interest to find and invest in solutions that ensure the meticulous execution of entity management processes and empowers them to stay competitive for whatever opportunity arises.

Tax: Fighting complexity with collaboration

The Head of Tax seeks out opportunities that minimize costs and drive efficiency. Yet global complexity has hampered their agility in a trend that only seems to increase: in 2023, 45% of TMF Group’s accounting and tax experts anticipated compliance to grow over the next five years, which demonstrates the operational strain these business units are increasingly facing.

However, there’s acute awareness that with access to the right data at the right time, these heads of tax can ward off complexity. Focusing on global tax provisioning and integrating tax data company-wide are the top two priority for tax professionals in 2023, of which entity data is interlinked. By using technology to create a holistic view of the organization’s tax burden, this alignment with the legal team breeds efficiency, reduces redundancies and maximizes the potential for growth.

Entity technology: The path to partnership

In a world where collaboration reigns supreme, technology’s importance in connecting disparate business units cannot be underestimated. By creating a single source of truth for your entity data stored in a self-service database, tax, finance and legal teams can finally strategize from a collective playbook. This playbook can unlock the potential for growth, risk mitigation, and efficient decision-making. The era of entity management as a cross-functional responsibility has arrived, transforming it from an individual effort into the team sport it was always meant to be.

Diligent

Diligent Entities is the world’s leading purpose-driven entity management technology solution.  With solutions across governance, risk, compliance, audit and ESG, Diligent empowers more than 1 million users and 700,000 board members and leaders to make better decisions, faster. No matter the challenge.

Now that you know the value of partnering with tax and finance teams, take a closer look at how entity management technology can help you solidify that partnership and practice more efficient entity management.