In this CLOC Talk episode, host Janessa Nelson is joined by Lyndsay Van Benschoten, Director of Legal Operations at HCA Healthcare, to discuss why legal operations transformation should be treated as a marathon rather than a sprint. Drawing on her experience running marathons across every continent, she explains the importance of pacing change, sequencing initiatives, and prioritizing long-term strategy over quick fixes.
Lindsay shares how she built a legal operations function from scratch by focusing on relationships, foundational processes, and data-driven decision making. She emphasizes balancing quick wins with long-term infrastructure to build trust and momentum. The conversation highlights that sustainable legal ops leadership requires discipline, resilience, and a human-centered approach.
Tune in to hear how a marathon mindset can help drive lasting legal ops transformation.