From The Vault: Legal Ops Learning Lab with Brian Tang

04/17/2025 |

In this From The Vault episode of CLOC Talk, Jenn McCarron sat down with Brian Tang, Founding Executive Director of the Light Lab at the University of Hong Kong.

Recorded at CLOC’s 2022 Global Institute, this forward-looking conversation explored how legal education and professional development must evolve to keep up with rapid innovation.

Jen and Brian explored the core skills and mindsets legal ops professionals still need today—spoiler: a JD is not one of them.

They also tackled the barriers to shifting traditional legal education and highlighted opportunities for interdisciplinary collaboration in shaping the next generation of legal ops professionals.

Whether you’re deep in legal ops or just legal ops-curious, this conversation still resonates.

🎙 Listen wherever you get your podcasts!  

From the Vault: The Power of Vulnerability

04/03/2025 |

We’re unlocking a must-hear conversation from our archives! After an unforgettable opening session at CGI 2022, legal ops pioneer Frances Pomposo sat down with Jenn McCarron for a deep dive into the power of vulnerability, the meteoric rise of the legal ops industry, and the one constant in it all—change management.

This episode is just as relevant today as it was when we first aired it. Whether you’re navigating transformation in your own organization or looking for inspiration from a true industry leader, this is one conversation you don’t want to miss!

🎙 Listen wherever you get your podcasts! 

Shaping Legal Ops: Predictions for 2030

03/20/2025 |

In this special episode of CLOC Talk, recorded live from the CLOC EMEA Summit in London, Rachel St. Peter, Global Head of Legal Operations & Functional Excellence, Nestlé and member of our EMEA Advisory Committee, leads a panel discussion on the future of the legal ops profession with Kristin Zmrhal, Vice President of Product Strategy at DISCO, and Melissa Sauser, Legal Tech Manager for Philip Morris International.

The panel emphasizes the need for managing culture and shifting mindsets to stay ahead. They also share insights on data-driven decision-making, storytelling with data, and the adoption of new technologies.

Kristin and Melissa discuss how a positive culture is crucial for successful change management and highlight the importance of collaboration and leveraging resources across departments.

Special thanks to our sponsor DocuSign for this episode!

🎙 Listen wherever you get your podcasts! 

The Cognitive Edge: Legal Ops & Beyond

03/06/2025 |

In this episode of CLOC Talk, recorded live from the CLOC EMEA Summit in London, Jenn sits down with closing keynote speaker, Helena Boschi, Psychologist, Speaker, and Educator at Chequered Leopard.

They chat about leading teams to a healthier, more innovative future. From learning new skills to mastering the art of daydreaming, Helena shares insights on how divergent thinking can spark creativity and innovation and how this helps legal professionals craft new tech and process.

Tune in as this episode provides a fresh perspective on cognitive health and the importance of continuous learning enriching activities.

Special thanks to our sponsor DocuSign for this episode!

Legal Ops Remix: Hiring, AI, and Remote Team Success

02/20/2025 |

In this episode of CLOC Talk, recorded live from the CLOC EMEA Summit in London, Jenn sits down with Sam Ross, Chief Legal Officer at Remote.

Sam shares his intriguing past as a member of a boy band and his thoughts on transitioning from music to legal operations. They chat about Sam’s approach to hiring, emphasizing the importance of hunger, curiosity, and pragmatism over specific experience.

Sam elaborates on managing a large legal team remotely, stressing the need for clear communication, concise writing, and frequent feedback. Jenn and Sam touch on the impact of AI and technology in streamlining legal ops processes, improving efficiency, and the significance of establishing a clear vision and purpose for the team early on.

Tune in as this episode underlines the evolving landscape of remote work and its social challenges, offering practical insights and tips for legal ops professionals.

Special thanks to our sponsor DocuSign for this episode!

AI, Empathy, and Legal Design

02/06/2025 |

In this episode of CLOC Talk, recorded live from the CLOC EMEA Summit in London, Guest Host, Lewis Bretts, Partner at PwC chats with Alisha Andert, co-founder of This Is Legal Design and chairwoman of the German Legal Technology Association.

Alisha shares her journey from traditional law into the field of legal design, her passion for innovation, and her work with legal technology company Flightright.

They discuss the role of design thinking in law, simplifying legal content, and how AI intersects with legal design.

Tune in as this episode touches on empathy’s importance in design, the challenges of the legal profession, and future trends in legal design.

Not All AI is the Same – Understanding What Drives AI Leadership in Legal Bill Review

12/20/2024 |

Applying AI to your legal department operations is the best way your organization can laser-focus on your business objectives while taking advantage of leading-edge technology. Using AI can yield significant end results when applied correctly to your business challenges, but like any piece of technology, it not only needs to be adopted by the organization, but it also needs executive commitment and the right partnership.

AI can make a big difference in how your legal and claims professionals work and even how they think. Operationalizing the huge amounts of data your organization possesses allows your people to concentrate on high-value work rather than the rote tasks that drain hours and energy.

This Whitepaper has three key areas to consider:

Better intelligence to drive decisions
Improved productivity and more efficient workflows
Increased compliance and cost savings

Takeaway item:

This RFP template is designed as a tool to help your organization evaluate AI-powered legal bill review solutions. It provides a structured framework to capture all the necessary details for a thorough comparison of vendors and their capabilities.

Download the Whitepaper

How to Cut Through the Contract AI Hype

11/25/2024 |

Artificial intelligence, and Generative AI specifically, have taken over the conversation since ChatGPT gained widespread popularity in early 2023. But what’s real and what’s hype? How can you tell the difference? Can an AI-powered contract management system really prove its worth? And, most importantly, how can Legal Ops teams tasked with making investments in software to drive the legal department – and the entire business – forward make sure they’re picking the right solution?

Get ready to drop the hype and forget the bells and whistles. This guide offers practical advice and step-by-step guidance on how to tell if the Contract AI you’re evaluating will live up to its promises across 5 key areas.

Learn the right questions to ask and take advantage of our pre-built evaluation forms for any system’s:

Ability to cleanse existing contracts
Ability to organize all contracts, past, present and future
Ability to extract provisions, terms and clauses (even when they aren’t obvious!)
Ability to draft, redline and provide insights and analysis from contract data
The ability to leverage AI to do all of this and more with accuracy and ease

Armed with the knowledge within this guide, you’ll be ready to evaluate any contract management platform and determine its ability to live up to the contract AI hype.