We all know legal operations is evolving fast, and AI is changing the game. In this episode, Greg Bennett joins hosts Jeremiah Kincannon and Janessa Nelson to share lessons learned from his career where he has helped rethink legal processes with bold, creative solutions. 

The conversation explores the importance of soft skills, strategic risk-taking, and the power of asking the right questions in a shifting legal landscape. Greg also breaks down how writing, design, and communication play a major role in shaping the future of legal ops. 

Tune in for an insightful look at the intersection of AI, innovation, and the human side of legal operations. 

Thank you to our 2025 CLOC Global Institute CLOC Talk sponsor, DeepL.

Legal departments are more than just support functions—they’re strategic powerhouses. In this episode, Eric Greenberg, General Counsel of Cox Media Group, joins co-hosts Jeremiah Kincannon and Janessa Nelson to explore how legal teams can drive company value, even in resource-constrained environments.

The conversation covers negotiation tactics, policy strategies, and the role of empathy and soft skills in business success. Eric breaks down why challenging assumptions, being proactive, and embracing diverse perspectives are key to staying ahead.

Tune in for a behind-the-scenes look at how legal ops can shift from a cost center to a competitive advantage.

Thank you to our 2025 CLOC Global Institute CLOC Talk sponsor, DeepL.

AI is reshaping legal operations, but what happens when technology breaks down barriers beyond just efficiency? 

In this episode, André Barrow, DeepL, joins Jeremiah Kincannon on the CGI Exchange Stage to explore how AI-powered language tools are making global collaboration smoother and more effective. 

The conversation digs into the mindset shift required to embrace AI in an industry slow to adapt, the potential for AI to transform how legal teams work, and why strategic AI tools could reposition legal departments from cost centers to revenue generators. 

Tune in for a look at how AI is making collaboration seamless and what it means for the future of legal ops. 

Thank you to our 2025 CLOC Global Institute CLOC Talk sponsor, DeepL.

Great presentations don’t just happen, they’re crafted. In this episode, Jenn McCarron sits down with 2025 CGI keynote, Nancy Rademaker, and her colleague, Mandy Schild from The Speakers Club to break down the essential elements of powerful communication. The conversation explores how to balance content, design, and delivery to keep audiences engaged, whether in-person or virtually. They discuss the role of storytelling, visuals, and rehearsal, along with the surprising ways AI can enhance preparation while keeping presentations personal.

They also dive into how AI is transforming industries, including legal, by automating routine tasks and allowing professionals to focus on more meaningful work. With 44% of legal tasks potentially automated, the discussion highlights the opportunities this shift presents and how professionals can adapt to stay ahead.

Tune in for expert insights on refining your presentation skills, making every talk count, and embracing new tools to enhance communication.

Thank you to our 2025 CLOC Global Institute CLOC Talk sponsor, DeepL.

From a pandemic-born idea to a thriving conversation hub, CLOC Talk has hit 100 episodes! In this special milestone edition, Jenn McCarron is joined by David Cambria and Matt Rubbelke to reflect on the journey of legal operations, technology, and community-building. 

They dive into the evolution of legal tech, the power of mentorship, and the growing influence of AI, while exploring how legal teams are adapting to change and redefining their roles in the industry. The conversation also highlights law firms’ shifting responsibilities and the importance of continuous innovation in legal ops. 

Tune in for a celebration of lessons learned, future ambitions, and the relationships that have shaped the field along the way. 

Thank you to our 2025 CLOC Global Institute CLOC Talk sponsor, DeepL. 

In this From The Vault episode of CLOC Talk, Jenn McCarron, Tom Stephenson, and Carl Morrison take listeners behind the scenes at CGI 2022. They interview attendees, capturing their reactions and feedback on themes including vulnerability, leadership, and the value of in-person collaboration.  

Highlights feature conversations discussing attendees’ experiences and takeaways from CGI, personal storytelling, networking, and the critical role of data in improving diversity and inclusion in legal operations.  

Whether you missed CGI 2022 or want to relive the energy and inspiration, this episode delivers a meaningful recap and a hopeful look ahead. Tune in to celebrate community, authenticity, and the rise of the next generation of legal ops leaders. 

🎧 Listen now to reconnect with the voices and vision that made CGI 2022 unforgettable. 

In this From The Vault episode of CLOC Talk, Jenn McCarron sat down with Brian Tang, Founding Executive Director of the Light Lab at the University of Hong Kong. 

Recorded at CLOC’s 2022 Global Institute, this forward-looking conversation explored how legal education and professional development must evolve to keep up with rapid innovation. 

Jen and Brian explored the core skills and mindsets legal ops professionals still need today—spoiler: a JD is not one of them.  

They also tackled the barriers to shifting traditional legal education and highlighted opportunities for interdisciplinary collaboration in shaping the next generation of legal ops professionals. 

Whether you’re deep in legal ops or just legal ops-curious, this conversation still resonates. 

🎙 Listen wherever you get your podcasts!   

We’re unlocking a must-hear conversation from our archives! After an unforgettable opening session at CGI 2022, legal ops pioneer Frances Pomposo sat down with Jenn McCarron for a deep dive into the power of vulnerability, the meteoric rise of the legal ops industry, and the one constant in it all—change management. 

This episode is just as relevant today as it was when we first aired it. Whether you’re navigating transformation in your own organization or looking for inspiration from a true industry leader, this is one conversation you don’t want to miss! 

🎙 Listen wherever you get your podcasts!  

In this special episode of CLOC Talk, recorded live from the CLOC EMEA Summit in London, Rachel St. Peter, Global Head of Legal Operations & Functional Excellence, Nestlé and member of our EMEA Advisory Committee, leads a panel discussion on the future of the legal ops profession with Kristin Zmrhal, Vice President of Product Strategy at DISCO, and Melissa Sauser, Legal Tech Manager for Philip Morris International.   

The panel emphasizes the need for managing culture and shifting mindsets to stay ahead. They also share insights on data-driven decision-making, storytelling with data, and the adoption of new technologies.   

Kristin and Melissa discuss how a positive culture is crucial for successful change management and highlight the importance of collaboration and leveraging resources across departments. 

Special thanks to our sponsor DocuSign for this episode! 

🎙 Listen wherever you get your podcasts!