Mark Ross is a Principal at Deloitte, leading the Growth and Markets function of the firm's Legal Business Services practice. With 20 years of in-depth, practical experience, Mark is a recognized specialist in legal services innovation. Prior to joining Deloitte, Mark was Head of Contracts, Compliance, and Commercial Services for a leading global alternative legal services provider, where he led a team of 350 lawyers, paralegals, and process experts. Mark also has considerable experience relating to the Ethics of Legal Outsourcing.