A Decade of Legal Ops

A Decade of Legal Ops: Reflecting on Growth, Navigating Challenges, and Embracing the Future

This year marks CLOC’s 10th anniversary. It’s a good time to reflect on how far legal operations has come and where it’s headed next. 

What started as a support function has become a strategic force in modern legal departments. That evolution is front and center at the 2025 CLOC Global Institute in Las Vegas.

The Rise of Legal Operations

Over the last decade, legal ops has moved to the center of legal department strategy. CLOC’s 2025 State of the Industry Report found that 83% of departments expect demand for legal services to continue growing, with the top five most common legal operations services growing or remaining key to legal department functioning. Additionally, 77% of respondents said increasing legal operations headcount was medium or high priority for their organization.

According to a 2024 survey by Axiom, 94% of legal operations professionals anticipate department growth within the next two years, with 59% holding decision-making roles within their organizations. This growth reflects the increasing recognition of legal operations as a strategic partner in managing legal spend, implementing technology solutions, and fostering cross-functional collaboration.

Legal ops now owns budgeting, vendor strategy, process improvement, and data analytics. This work is essential as legal departments face pressure to deliver more with fewer resources. Our expertise in streamlining processes and optimizing performance is indispensable.

Economic Headwinds are Real

Even with this progress, economic conditions remain tough. Legal department budgets are under review and staffing is tight. Some organizations continue to invest in legal ops, others are adopting a more cautious approach, focusing on cost containment and efficiency.

In prior economic downturns, legal ops roles were often reduced, especially when viewed as  administrative rather than strategic. That’s why this moment calls for clarity. Legal ops professionals must show their strategic value, not just support. They are no doubt up to the challenge.

Adapting and Finding Bright Spots

There are opportunities abound. Smart teams are embracing change and doubling down in a few areas:  

  1. Showcasing Value with Tech: By using tools that save time and surface insight, and integrating them into legal workflows, legal ops can drive efficiency and reduce costs.
  2. Cross-Team Alignment: Legal ops can work more closely with other departments, such as finance, procurement, and IT, to align legal strategies with broader business objectives. 
  3. Strategic Planning: By developing and implementing strategic plans that align with organizational goals, legal ops professionals can position themselves as key contributors to business success. This includes identifying areas for improvement, setting priorities, and tracking results.
  4. Professional Development: Keep learning! Skill development is essential for legal ops professionals to stay ahead. CLOC’s Academy was founded for this very goal. And industry conferences like CGI also play an important role in enhancing expertise and career growth.

Looking Ahead

Ten years in legal ops has earned its seat at the table. The job now is to grow the influence that comes with it. Economic challenges persist for sure. But legal operations professionals are well-positioned to navigate these headwinds by demonstrating strategic value.

Embracing Legal Ops 3.0 at CGI 2025

Creativity Opens Doors: Embracing Legal Ops 3.0 at CGI 2025

“Creativity opens doors.” That’s my spin on the theme of the 2025 CLOC Global Institute. And it’s a mindset shift for legal operations professionals ready to lead what’s next. In Las Vegas this year, we move into a new phase of innovation, strategic thinking, and collaboration.

The Shift in Legal Operations

Legal ops is changing fast. According to CLOC’s latest State of the Industry report with Harbor, 93% of legal ops professionals say their roles are growing. The focus is shifting to AI, data analytics, and vendor management. This marks a clear turn from Legal Ops 2.0, which focused on efficiency. Legal Ops 3.0 to emphasize strategic value and smart execution.

AI adoption in legal departments has doubled in the past year. The trend is accelerating. Legal ops teams need to lead with creativity to unlock new ways of delivering results.

Soft Skills Matter

Technical skills are important. But leading real change also takes:

  • Change Leadership: Guiding teams through technological rollouts and process overhauls with empathy and clear direction.

  • Storytelling with Data: Turning complex data into compelling narratives that drive executive buy-in and team alignment.

  • Emotional Intelligence: Building trust through self-awareness and empathy.

  • Enterprise Collaboration: Connecting legal, finance, procurement, and IT to break down silos.

  • Critical Thinking: Responding quickly to shifting market demands and taking a creative approach to problem-solving.

These skills align with key parts of the CLOC Core 12, including Strategic Planning, Technology, and Optimization & Health.

What’s Ahead

This week features speakers like futurist Nancy Rademaker, legal leader Irene Liu and CLOC’s Executive Director, Oyango Snell. Their insights will help shape how we move forward.

As you explore new tools and approaches, choose creativity. It opens paths to impact, growth, and leadership.

The doors are open. Walk through them. Take the lead.

Declutter Your Data: Excel Graph Pointers for Pros

Like a picture, a good graph is worth a thousand words (and a bad graph can take a thousand words to clarify). Whether you’re presenting contract volume trends, outside counsel spend, or cycle times, clear and effective visuals are crucial for driving informed decision-making.  

While Microsoft Excel is the most common tool for business analytics, its default settings leave a lot to be desired. Applying a few simple design principles can elevate your graphs to a professional level. Here are my top tips for making clean, impactful graphs in Excel. 

Eliminate Clutter 

Clutter is the enemy of effective communication. Every unnecessary element in a chart increases cognitive load and distracts from the key message.  

To streamline your graphs: 

  • Remove chart borders – Borders add visual noise. Unless you have a specific reason to keep them, remove them from your graph.  
  • Reduce or eliminate gridlines – If your chart is well-designed, gridlines shouldn’t be needed: the story should be clear at a glance. If gridlines must be used, make them light gray so they don’t compete with the data. 
  • Avoid excessive tick marks – Simplify axes by using fewer labels and removing trailing zeros (e.g., use 1K instead of 1,000). 
  • Delete unnecessary legends – If a single data series is displayed, a title and direct labeling often suffice. 

Be Intentional with Color 

Color is a powerful tool but should be used sparingly and strategically. If you ever find yourself using a default color scheme, stop, and consider these design suggestions: 

  • Highlight key data points – Use a single accent color to draw attention to important trends or comparisons. 
  • Use grayscale for secondary elements – De-emphasize less critical components by making them gray. 
  • Be mindful of colorblind accessibility – Avoid red/green combinations and opt for colorblind-friendly palettes. 
  • Maintain consistency – Use the same colors for similar categories across multiple graphs to reinforce understanding. 

Use Proper Alignment and Spacing 

If you have ever looked at a graph and couldn’t put your finger on why it looked off, it was likely an issue with element alignment. A well-aligned chart improves readability and professionalism.  

Consider the following carefully when designing your graph: 

  • Left-align text – Center-aligned text can look unstructured and is harder to read. 
  • Create clean lines – Use Excel’s alignment tools to ensure chart titles, labels, and data points are evenly spaced. 
  • Leverage white space – Avoid stretching graphs unnecessarily; maintain margins to prevent visual overload. 

Directly Label Data for Clarity 

One of the simplest ways to improve a graph is to reduce the need for extra mental exertion to understand the data’s story. To do this: 

  • Label data directly – Instead of a separate legend, place labels next to the corresponding data points. 
  • Use callouts sparingly – When emphasizing key takeaways, add brief annotations directly within the chart. 
  • Choose readable fonts – Stick to sans-serif fonts like Arial or Calibri, and ensure labels are neither too small nor too large. 

Focus on Your Message 

Graphs should tell a story, not just display numbers. As you write your data story, remember to:  

  • Sequence data logically – Order categories in a meaningful way (e.g., chronological order for trends, largest to smallest for comparisons). 
  • Use data sparingly – Too many data points can obscure the message; highlight what matters most. 

Before & After 

Let’s look at these principles in action.  Below is a default chart Excel created for the number of contracts negotiated by type across the four most-recent fiscal quarters: 

At first glance, this graph looks simple and pretty, but pay attention as you look at it: where do your eyes go? Do they bounce around? Can you easily identify trends or tell what the story is? 

Now look at the chart below, which applies many of the principles discussed in this post: 

This chart has removed clutter such as the outline and gridlines; instead of a legend, it labels its data directly; and it uses a single accent color to emphasize the most recent quarter’s numbers as the focal point of the graph.  

You may notice that this graph doesn’t apply every single design suggestion—and most graphs shouldn’t! Just know the tools in your arsenal so you can make informed, intentional decisions in your design choices.  

Now It’s Your Turn 

What story is your data telling? Is it clear, concise, and compelling? Or is it more messy, muddled, and unmanageable?  

A well-designed graph in Excel can transform raw data into compelling insights. By applying a few design principles, legal operations professionals can create visuals that drive better decision-making. Thoughtful data visualization is not just about aesthetics—it’s about respect for your audience and your data. 

Higher Ed Affinity Group Meeting

Join fellow higher education legal operations professionals for a candid, solutions-focused chat about navigating operations in this rapidly changing landscape. Come prepared to share your experiences and learn from others facing similar challenges. The discussion will be guided but not scripted, giving participants the flexibility to share, quite simply: what’s working and what’s not.

CLOC Colombia Group Launch

Join peer legal industry professionals from across Colombia and get introduced to CLOC Colombia. In this kickoff event, we want to bring together the Colombia community, introduce CLOC, and start establishing common points of contact where we can continue working together to collaborate, share insights, and elevate legal operations in Colombia.

This event will be offered in Spanish and is open to all legal professionals working in, or with an interest in legal operations. Those located in Bogota are highly encouraged to attend in person as we launch this group and work toward building our local community.

In-person attendee location: Oficinas Bancolombia, Calle 92 #10-89 Piso 10 Sala múltiple 1, Bogotá

REGISTRATION NOTE:

To register for in-person attendance, please click on the Register button above.

To register for virtual attendance, please click here.

 

 

 

Legal Ops Market Trends & Development

EVENT UPDATE: Due to winter weather in the area, this event is now virtual only. Registered attendees can find the virtual access link in their event confirmation email. A social will not be held after the meeting.

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Join the CLOC New England group as they host a discussion about recent Legal Operations job market opportunities and challenges with a focus on professional development strategies for building your brand.

This is a hybrid community event with options to join in-person or attend virtually.

In-Person location: Alkermes, Inc., 900 Winter Street, Waltham, MA 02451-1420

All attendees (regardless of virtual or in-person attendance) are invited to join a post-event social starting at 5:30pm at The Local Kitchen: 99 3rd Ave #3, Waltham, MA 02451.

The post-event social is graciously supported by Priori.

 

 

 

CLOC Talk Live Well-being at Work

CLOC Talk Live: Well-being at Work

In this episode of CLOC Talk, recorded live from CGI 2024 in Las Vegas, guest host Adam Becker, Director of Legal Operations at Cockroach Labs, chats with seasoned legal management and coaching professional, Natalie Loeb, Founder and CEO of LOEB Leadership.

The discussion highlights the importance of wellness in the legal profession which is critical for an industry know for high standards and a culture of perfectionism.

Adam and Natalie examine the impact of the billable hour on lawyer well-being, the challenges in seeking help, and the widespread issue of burnout.

Natalie emphasizes the importance of self-care, leadership modeling wellness practices, and the need for systemic support within organizations.

If you are looking to up your all-around work-life wellness game, this conversation is for you! Enjoy!

The Importance of Soft Skills in Successful Organizational Change

The Importance of Soft Skills in Successful Organizational Change

Meet Holly Ransom, the dynamic CEO of Emergent Global, a sought-after keynote speaker, and a master interviewer who’s all about shaking up the status quo. As the author of The Leading Edge and a true trailblazer in leadership, Holly’s work spans from boardrooms to global stages, where she brings a fresh perspective on what it means to lead with purpose and agility.

She’s tackled big conversations with some of the world’s most influential figures and is shaking up industries as co-founder of Energy Disruptors. Holly is also driving sports inclusion as a Non-executive Director at Port Adelaide Football Club and board member at Pride Cup.

Tune in to discover how Holly’s redefining leadership for today’s world. You can follow Holly on LinkedIn and Instagram, and don’t miss her Love Mondays newsletter for your weekly dose of leadership wisdom to kickstart the week!

Meet the Europe Region Leaders!

Meet the Europe Region Leaders!

In this episode of CLOC Talk, recorded live at CGI 2024, Jenn sits down with Sheila Dusseau and Sean Houston, Europe region leaders, to discuss their experiences and insights as part of the founding advisory council in Europe.

They delve into how legal operations in Europe differs from the U.S., focusing on resource constraints and the drive for efficient processes. Sheila and Sean highlight the necessity of strategic thinking, humility, and integrity in hiring for legal ops roles and emphasize the importance of communication, storytelling, and questioning the status quo as essential skills.

You don’t want to miss this discussion as they emphasize their commitment to advancing the legal operations field in the Europe region! Enjoy!