The Corporate Legal Operations Consortium (CLOC) is a global community of experts focused on redefining the business of law. By helping legal operations professionals collaborate with each other and with other industry players, including law firms, technology providers, and law schools, CLOC works to help set industry standards and practices for the profession.
CLOC is a global community focused on redefining the business of law. We are a member-based organization of legal operations professionals and others dedicated to improving the delivery of legal services. Through information sharing, collaboration, and innovation, we seek to make the legal value chain more inclusive, transparent, and responsive.
- Optimize the Business of Law
- Change the Industry
- Connect the Ecosystem
Collaborating to help define industry standards across a variety of operational and legal practice areas through surveys, metrics, reporting, and forums for Members and Law Firm Participants to exchange ideas and best practices for success. CLOC brings the legal ecosystem together to address industry challenges and create change.
Mary Shen O’Carroll
President of CLOC
Director, Legal Operations, Google LLC
Mary Shen O’Carroll is Director of Legal Operations, Technology and Strategy team at Google, where she is responsible for overseeing key aspects of financial performance management, outside counsel management and internal operations (IT, knowledge management, training and development, etc.).
Since coming to Google in 2008, Mary has been responsible for developing Google’s Legal Operations organizational structure and centralizing operations for an international department. During her tenure at Google, Mary has been recognized by the American Bar Association as Legal Rebel in 2016, by LegalTech News as Legal Department Operations Director of the Year in 2016, by The Recorder as leading the Legal Operations Department of the Year in 2015, and by ILTA for Innovative Legal Department of the Year in 2015.
Prior to joining Google, Mary served as Profitability Manager for Orrick, Herrington & Sutcliffe LLP, where she led firm-wide profitability improvement initiatives by advising leadership on ways to monitor and improve practice management, client management and operations. Earlier, Mary was an investment banker working on M&A and private equity deals and a strategic management consultant advising pharma/biotech companies as well as U.S.-China businesses.
Mary is also a passionate leader pushing forward disruptive technology and processes designed to change the future of the legal industry. To support that agenda, she is President of CLOC (Corporate Legal Operations Consortium) whose mission is to help legal operations professionals and other core corporate legal industry players (e.g. tech providers, law firms, LPO’s, law schools, etc.) optimize the legal service delivery models needed to support the needs of small, medium and large legal departments.
Ms. O’Carroll received a BS, Business Administration from University of California, Berkeley, Haas School of Business.
Director of Legal Operations and Technology at Netflix
Jennifer McCarron currently serves as Director of Legal Operations and Technology at Netflix. In her role she focuses on strategic financial management, technology and innovation, operations, and knowledge management for Netflix’s global legal function.
Before joining Netflix in 2018, Jenn spearheaded legal technology at Spotify in New York where she instituted foundational technologies and processes for contract management, matter management, legal hold management and litigation pipelines. Prior to Spotify, Jenn was a technology program manager in Cisco’s legal operations and technology function, designing the knowledge and information management program and products. Jenn has been involved in CLOC since its inception and has led both the New York and Los Angeles-area geographic chapters.
She holds a B.S. in Business Administration, a B.A. in Economics as well as a Masters in Social Work from the State University of New York at Albany.
Vice President and Deputy General Counsel Worldwide Legal Operations and Chief of Staff (General Counsel), VMware
Aine Lyons is VMware’s Vice President and Deputy General Counsel Worldwide Legal Operations and Chief of Staff to VMware’s General Counsel. She is responsible for driving operational excellence through scalable innovation. Aine joined VMware in 2007, initially in senior roles, including leading the EMEA legal team, and founded the legal operations team in 2011. Her efforts have resulted in departmental recognition as winners of the 2018 Financial Times Intelligent Business – Contracting winner; 2016 Financial Times “Most Innovative In-House Legal Team” and as the 2015 ACC Value Champion. Aine is also a thought leader in the legal operations field: a founder’s 50 member of the Corporate Legal Operations Institute (CLOC) in North America and Europe Lead, and a regular speaker on operational topics. Aine serves on the global VMinclusion Council, setting diversity and inclusion strategy for VMware, and in 2014, she earned the CEO’s EPIC2 Achievement Award.
Prior to joining VMware, Aine worked in private practice and then in house as EMEA Legal Counsel at Siebel Systems’ (now Oracle) and as EMEA General Counsel of the APC-MGE a division of the Schneider Group.
VP of Legal Operations, Oracle
Christine Coats is Vice President of Legal Operations at Oracle, reporting directly to Oracle’s Executive Vice President and General Counsel Dorian Daley. Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services.
Before joining Oracle, Coats spent the majority of her nine years at Symantec as its Chief of Staff. In this role, she oversaw the centralized operation of its legal and public relations teams. Coats was also responsible for executing significant expense reductions through preferred outside counsel programs, as well as implementing an e-billing and global enterprise contract management system and a company-wide records retention policy and program.
She currently serves as CFO Ex-officio and board member of Leadership California, a network of accomplished women leaders dedicated to advancing the leadership role of women in California. Coats is also on the leadership team of the CLOC organization performing the CFO role and is a member of the Thomson Reuters Client Advisory Board.
Coats holds a bachelor’s degree in finance from the University of Wisconsin-Madison.
Assistant General Counsel-Legal Business, Operations, and Strategy, Microsoft Corporation
Jason Barnwell is Assistant General Counsel-Legal Business, Operations, and Strategy at Microsoft Corporation. Based in Redmond, WA, he leads Microsoft’s Legal Business, Operations, and Strategy team. His work is focused on delivering operational excellence and insights to Legal Affairs that help Microsoft’s legal professionals offer counsel with exceptional business impact. His team partners with internal and external partners to provide Legal Affairs with strategic planning, law firm engagement, financial management, vendor management, analytics, technology support, alternative legal services, and innovation consulting services.
Jason’s previous roles at Microsoft include leading the Open Source Software practice group and counseling the Cloud and AI Platform Business. Prior to joining Microsoft, he was an associate in the Emerging Companies practice group at Cooley LLP. Before entering law school, he worked as a software engineer developing enterprise software. He earned his B.S. in Mechanical Engineering from MIT and his J.D. from the University of Southern California School of Law. He is passionate about technology and still codes when his work permits it.
Lisa Konie recently served as the Senior Director of Legal Operations at Adobe Systems Incorporated and has over 20 years of experience working in the high-tech industry. At Adobe she managed the Adobe Legal and Government Relations (LGR) departmental operations, which included everything from strategic planning and outside counsel relationships, to the LGR interactive website, tool implementation, communications and knowledge management, LGR interns, training and overall cross-departmental issues. She focused on departmental effectiveness and efficiency while scaling the department to meet its business need, as well as oversight of legal support for all of Adobe’s procurement activities. During her transition, she is currently consulting.
Head of Legal Operations at Intel
Mike Haven is Senior Director, Associate General Counsel and Head of Legal Operations at Intel Corporation (NASDAQ: INTC), the world’s largest semiconductor chip manufacturer, where he leads the operations function of the Growth Acceleration Team across the global enterprise. On the cutting-edge of legal department management, Mike and his team create, implement and develop some of the industry’s most innovative policies, procedures, and tools for better and more efficient client service.
Prior to Intel, Mike served as Senior Director, Associate General Counsel and Head of Legal Operations at Gap Inc. (NYSE: GPS), a Fortune 200 fashion retail powerhouse, where he built the legal operations program from scratch to an advanced stage. Other prior roles have been as Senior Counsel, Legal Operations and Litigation at NetApp, Inc. (NASDAQ: NTAP), a Fortune 500 data management and storage provider, and outside legal counsel to sophisticated businesses and individuals for more than a dozen years, most recently as a partner at Global 100 law firm K&L Gates LLP.
Senior Counsel for Special Projects and Innovation
Beyond his work with CLOC as a reviewer in CLOC’s law school scholarship program, Daniel serves as the Senior Counsel for Innovation for the United States Department of Justice’s Civil Rights Division. In this role, he leads the Division’s effort to develop and test new approaches to persistent challenges in legal practice and civil rights. Daniel is also an adjunct faculty member at Harvard Law School and Georgetown University Law Center, where he teaches innovation-focused skills to the next generation of lawyers. In 2007, he served as a law clerk for the Hon. David F. Hamilton. Daniel graduated from Yale Law School in 2006 and the College of William & Mary in 2001.
Chief Legal Innovation Counsel
Farrah Pepper is the Chief Legal Innovation Counsel (CLIC) at Marsh & McLennan, where she makes things…click. Farrah built and currently leads the company’s Legal Innovation & Technology (LIT) team, including the LIT Lab for innovation and the legal data discovery program. Previously, Farrah was the first global discovery counsel at General Electric (GE), where she established and led the GE Discovery Center of Excellence. Farrah began her career as a litigator in the New York office of Gibson Dunn, where she was a founder and leader of the firm’s global electronic discovery practice group. A lifelong New Yorker and double-NYU grad, Farrah earned her B.A., summa cum laude, at NYU’s College of Arts and Sciences and her J.D. at the NYU School of Law. Farrah has been a longtime supporter of CLOC, including serving in a leadership role for the New York Regional Group.
With more than 25 years in the association, legal and financial services industries, Betsi Roach combines industry knowledge with a passion for collaboration and ability to create a culture that gets things done in a strong team environment. She is a visionary leader with expertise in organizational governance, operational management and possesses a keen oversight eye of programs, products and services development.
Most recently she served as Executive Director of the Legal Marketing Association. Founded in 1985, LMA is the universal voice of the legal marketing profession. Structured as a professional membership association, LMA brings together CMOs and entry-level specialists from law firms of all sizes, consultants and vendors, lawyers and marketers from other professions to share their collective knowledge. LMA’s 4,200+ members hail from 48 US states and 33 countries, with 90% of the largest 200 US law firms employing an LMA member.
While at LMA Ms. Roach led the LMA board of directors in ongoing long-range strategic planning and oversaw LMA’s best in class partnerships. These included association management company SmithBucklin, which provided staffing for LMA in the administration, finance, sponsorship, education, marketing and communications, publications and technology functional areas. She also oversaw a partnership with the American Conference Institute, which provided staffing and logistical services for LMA’s Annual Conference. Additionally, Ms. Roach was responsible for ensuring member value from the organization and furthering the reputation and reach of the association. She also served as the primary contact for volunteer leadership – a 13 member Board of Directors, 12 international committees, 2 advisory councils, 9 Shared Interest Groups and 8 regions. During her time with LMA, highlights of her successful leadership include:
⦁ growing revenue from $2.5m and 2,500 members to $6.2m revenue and 4,200+ members, while positioning the organization as the authority in the legal industry and the members as key professionals to drive law firm growth and improve client value;
⦁ leading the Board of Directors in transformational change, from an operational board to a strategic board, through governance education, strategic reading, facilitated discussions and oversight of long-range strategic planning, thus ensuring organizational growth, relevance and continued value.
⦁ facilitating expansion by leading transition of the organizational structure from 19 chapters to 8 regions, thus increasing member value and operational efficiencies while furthering the reputation and reach of association.
Ms. Roach also served as director, American Bar Association Section of Intellectual Property Law (ABA-IPL), the world’s largest membership association of intellectual property law lawyers, where she oversaw all operations. Her strong leadership skills and expertise in strategic planning and internal and external communications helped grow her section to nearly 20,000 members. She is skilled in business development, branding and corporate and vendor relations. Previously, she served as a practice development manager at Farella Braun + Martel, LLP law firm in San Francisco. Prior to her time with Farella Braun + Martel, she worked for an association of venture capital and private equity investors where she helped to mobilize millions of dollars of capital to socially-responsible entrepreneurs. She also worked for a 10,000+ member international association of aerobic instructors and personal trainers, handling their international development while working with companies such as Nike and Reebok.
Roach holds a bachelor’s degree in linguistics from the University of Minnesota, a master’s degree in international management from the Thunderbird School of Global Management, in Glendale, Ariz and her Certified Association Executive (“CAE”) designation. In addition to spending time with her family and friends, Ms. Roach enjoys participating in triathlons, agility and scent work training with her black lab, Worsley, anything to do with food and wine and exploring international destinations.