The Corporate Legal Operations Consortium (CLOC) is a global community of experts focused on redefining the business of law. By helping legal operations professionals collaborate with each other and with other industry players, including law firms, technology providers, and law schools, CLOC works to help set industry standards and practices for the profession.
Connect | Learn | Collaborate
The CLOC Institute is designed to lead the industry in the latest concepts, trends, best practices, and technologies for the legal operations profession. Our global Institute takes place each year in Las Vegas or virtually online with regional Institutes in London and Sydney.
By bringing practicing legal ops professionals, industry leaders, new members, students/academics, technologists, and service providers together in one place, the CLOC Institute is the world’s foremost event focused on legal operations and the business of law.
Emerging | Developing | Leading
Because CLOC focuses on sharing across our community, materials, resources, regional activities, and community member forums are at your fingertips making it easier for you to access the very best thinking from some of the world’s leading legal operations leaders.
CLOC works across the legal community to curate content and thought leadership to help progress legal departments from the early stages of an emerging department to leading global enterprise legal departments. The CLOC Core 12, CLOC's industry standard for all legal department functional areas and competencies, enables departments to grow while developing the role professionally.
CLOC is a global community focused on redefining the business of law. We are a member-based organization of legal operations professionals and others dedicated to improving the delivery of legal services. Through information sharing, collaboration, and innovation, we seek to make the legal value chain more inclusive, transparent, and responsive.
- Optimize the Business of Law
- Change the Industry
- Connect the Ecosystem
Collaborating to help define industry standards across a variety of operational and legal practice areas through surveys, metrics, reporting, and forums for Members and Law Firm Participants to exchange ideas and best practices for success. CLOC brings the legal ecosystem together to address industry challenges and create change.
President of CLOC
Head of Legal Operations, Intel
Mike Haven is Senior Director, Associate General Counsel and Head of Legal Operations at Intel Corporation (NASDAQ: INTC), the world’s largest semiconductor chip manufacturer, where he leads the operations function of the Growth Acceleration Team across the global enterprise. On the cutting-edge of legal department management, Mike and his team create, implement and develop some of the industry’s most innovative policies, procedures, and tools for better and more efficient client service.
Prior to Intel, Mike served as Senior Director, Associate General Counsel and Head of Legal Operations at Gap Inc. (NYSE: GPS), a Fortune 200 fashion retail powerhouse, where he built the legal operations program from scratch to an advanced stage. Other prior roles have been as Senior Counsel, Legal Operations and Litigation at NetApp, Inc. (NASDAQ: NTAP), a Fortune 500 data management and storage provider, and outside legal counsel to sophisticated businesses and individuals for more than a dozen years, most recently as a partner at Global 100 law firm K&L Gates LLP.
Director, Legal Operations, Cockroach Labs
Adam Becker is the Director of Legal Operations at Cockroach Labs, the startup behind CockroachDB, a distributed SQL database. Prior, he was VP & Director of Legal Operations at Endeavor. Adam’s first in-house legal operations role was at MetLife as AVP, Legal Operations for the U.S. legal department, where he also was responsible for the management of legal support services. Adam spent a decade working in law firms focusing on operations & management, professional development and recruiting, and began his legal career as an Intellectual Property associate at Skadden. He graduated from the University of Michigan Law School and got his B.A. in Cultural Anthropology at New York University. Adam has been an active CLOC member since 2016, serving on CLOC’s inaugural Education Advisory Council and as CLOC New York Regional Group Lead.
SVP & Deputy General Counsel, Global Legal Services S.T.A.R. Operations and Privacy , VMware
Áine Lyons is a VP and Deputy General Counsel who leads Global Legal Services, Operations and Privacy at VMware. She also serves as the Chief of Staff to VMware’s General Counsel. Working with the Legal Team and the business, she drives legal operational and contracting excellence through scalable innovation. VMware Legal has 230 team members based in 36 countries globally supporting a $10 billion + business that is enabling customers to accelerate their digital transformation. The Financial Times named Áine the 2019 “Legal Intrapreneur of the Year” for her transformation efforts, and the VMware Legal team has won numerous industry awards for operational excellence and driving industry change in how legal services are delivered. Aine serves on the Corporate Legal Operations Consortium (CLOC) board and is the CLOC Europe Lead.
Senior Counsel for Special Projects and Innovation, U. S. Department of Justice
Beyond his work with CLOC as a reviewer in CLOC’s law school scholarship program, Daniel serves as the Senior Counsel for Innovation for the United States Department of Justice’s Civil Rights Division. In this role, he leads the Division’s effort to develop and test new approaches to persistent challenges in legal practice and civil rights. Daniel is also an adjunct faculty member at Harvard Law School and Georgetown University Law Center, where he teaches innovation-focused skills to the next generation of lawyers. In 2007, he served as a law clerk for the Hon. David F. Hamilton. Daniel graduated from Yale Law School in 2006 and the College of William & Mary in 2001.
Vice President, CLOC
Chief Legal Innovation Counsel, Marsh McLennan
Farrah Pepper is the Chief Legal Innovation Counsel (CLIC) at Marsh & McLennan, where she makes things…click. Farrah built and currently leads the company’s Legal Innovation & Technology (LIT) team, including the LIT Lab for innovation and the legal data discovery program. Previously, Farrah was the first global discovery counsel at General Electric (GE), where she established and led the GE Discovery Center of Excellence. Farrah began her career as a litigator in the New York office of Gibson Dunn, where she was a founder and leader of the firm’s global electronic discovery practice group. A lifelong New Yorker and double-NYU grad, Farrah earned her B.A., summa cum laude, at NYU’s College of Arts and Sciences and her J.D. at the NYU School of Law. Farrah has been a longtime supporter of CLOC, including serving in a leadership role for the New York Regional Group.
VP of LGA Strategy & Operations and Chief of Staff to the General Counsel, Splunk
Frances Pomposo is the VP of LGA Strategy & Operations and Chief of Staff to the General Counsel at Splunk. Prior to Splunk, Frances was Senior Director of Legal Operations and Chief of Staff to the General Counsel at Workday, Head of Legal Operations and Chief of Staff to the General Counsel at Lyft and managed Legal Operations at Adobe. Frances specializes in breaking down silos, bringing scale and efficiency to legal departments, and acting as a trusted advisor and partner to the General Counsel. She received her MBA from San Jose State in 2016 and graduated from Santa Clara University in 2011. Frances has been a CLOC member since its “book club” days and has served as CLOC Bay Area Regional Group Lead and Lead of the Emerging Legal Departments Group in her tenure.
Assistant General Counsel-Legal Business, Operations, and Strategy, Microsoft Corporation
Jason Barnwell is Assistant General Counsel-Legal Business, Operations, and Strategy at Microsoft Corporation. Based in Redmond, WA, he leads Microsoft’s Legal Business, Operations, and Strategy team. His work is focused on delivering operational excellence and insights to Legal Affairs that help Microsoft’s legal professionals offer counsel with exceptional business impact. His team partners with internal and external partners to provide Legal Affairs with strategic planning, law firm engagement, financial management, vendor management, analytics, technology support, alternative legal services, and innovation consulting services.
Jason’s previous roles at Microsoft include leading the Open Source Software practice group and counseling the Cloud and AI Platform Business. Prior to joining Microsoft, he was an associate in the Emerging Companies practice group at Cooley LLP. Before entering law school, he worked as a software engineer developing enterprise software. He earned his B.S. in Mechanical Engineering from MIT and his J.D. from the University of Southern California School of Law. He is passionate about technology and still codes when his work permits it.
Director of Legal Operations and Technology, Netflix
Jennifer McCarron currently serves as Director of Legal Operations and Technology at Netflix. In her role she focuses on strategic financial management, technology and innovation, operations, and knowledge management for Netflix’s global legal function.
Before joining Netflix in 2018, Jenn spearheaded legal technology at Spotify in New York where she instituted foundational technologies and processes for contract management, matter management, legal hold management and litigation pipelines. Prior to Spotify, Jenn was a technology program manager in Cisco’s legal operations and technology function, designing the knowledge and information management program and products. Jenn has been involved in CLOC since its inception and has led both the New York and Los Angeles-area geographic chapters.
She holds a B.S. in Business Administration, a B.A. in Economics as well as a Masters in Social Work from the State University of New York at Albany.
Legal Operations and Administration Director, Delta Air Lines
Laura Dieudonné is the Legal Operations and Administration Director at Delta Air Lines, Inc. (“Delta”). Since joining Delta’s Law Department in 2015, Laura has focused on enhancing the department’s productivity through technology, including by helping to implement the first document management system, introducing a redlining tool and KPI reporting system for Delta’s attorneys and legal professional staff, and supporting automation efforts for responding to third-party subpoenas. Among her many responsibilities, Laura manages the legal operations and administrative teams, oversees the monthly KPI reporting process and provides critical support in budgeting, accruals and financial reporting for the department. She currently serves as a Chairperson on Delta’s Law Department’s Operations and Technology Committee. Prior to joining Delta, Laura held leadership positions with law firms Ogletree Deakins, FisherPhillips, Orrick and Pillsbury Winthrop. Laura holds an A.A.S. degree in Human Resources Management from DeKalb Technical College and is currently a Senior at Liberty University where she is pursuing a B.S. in Law & Policy: Prelaw. Since joining CLOC in 2016, Laura has served in various leadership roles, including CLOC Atlanta Regional Group Lead, Scholarship Committee and CLOC’s inaugural Education Advisory Council.