April 14, 2023
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Law Department Transformation Initiative
Consolidated Edison Company of New York Inc‘s Law Department recently concluded a two-year long, Department-wide, Transformation Initiative. Using CLOC’s Core 12 as a guide, the team spent a year in research, analysis, and development. As a result, they were able to produce consistent, standardized processes, implement automation workflows, and improve customer service metrics. They incorporated ideas from customers and stakeholders, focusing on three pillars: (1) enhancing the internal and external customer experiences, (2) optimizing the worker experience by streamlining bulky processes and bolstering professional development opportunities, and (3) promoting sustainable change by equipping lawyers with practical tools and coping mechanisms.