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a better

way

We are the Corporate Legal Operations Consortium

We are a global community of professionals dedicated to making the legal industry better. Our members share ideas, best practices, and resources that make a difference.

Together we are making the legal industry more

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Gain the skills to thrive in legal operations

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Join a supportive community of world-class experts

Achieve

Find the answers you need to make an impact

Reform

Be a part of a global movement to improve our industry

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Get started on your legal operations journey.

Legal operations is a multi-disciplinary function that optimizes legal services delivery to a business or government entity by focusing on following twelve core competencies

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Litigation Support & IP Management

Support e-discovery, legal hold, document review.

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Cross-Functional Alignment

Create and drive relationships with other key company functions, such as HR, IT, Finance and Workplace Resources. Represent the Legal organization at CLOC.

x

Technology & Process Support

Create a long-term technology roadmap including tools such as e-billing/matter management, contract management, content management, IP management, business process management, e-signature, board management, compliance management, legal hold, subsidiary management, etc.

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Communications

Work collaboratively across the legal ecosystem to create consistent global processes, from on boarding to complex project management support. Publish regular departmental communications, plan and execute all-hands.

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Organizational Design, Support & Management

Deliver improved GC Staff and overall team performance by globalizing the team and creating a culture of growth, development, collaboration and accountability.

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Financial Management

Manage the departmental budget. Track accruals and forecasting. Work with Finance to identify spending trends, potential cost savings and efficiency opportunities.

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Vendor Management

Create a vendor management program to insure quality outside counsel support at the right rates and under optimal fee arrangements. Hold regular business reviews. Negotiate fee agreements. Drive governance of billing guidelines.

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Strategic Planning

Create a long-term strategy, aligning yearly goals and corresponding metrics.

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Service Delivery & Alternative Support Models

Drive departmental efficiency by leveraging the right resources for the right matters, including using managed services, LPOs, and other service providers and technology as appropriate.

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Data Analytics

Collect and analyze relevant data from department tools and industry sources, define objectives to provide metrics and dashboards, that drive efficiencies and optimize spend, etc.

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Knowledge Management

Enable efficiencies by creating seamless access to legal & department institutional knowledge through the organization and centralization of key templates, policies, processes, memos, and other learnings.

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Information Governance & Records Management

Create a records management program including a record retention schedule, policies and processes. Support Intellectual Property Matters.

Mature Level

Litigation Support & IP Managemnet

Knowledge management

Information Govermence & Record Management

Strategic Planning

Foundation Level

Financial Management

Vendor Management

Cross-Functional Alignment

Technology & Process Support

Advanced Level

Service Delivery & Alternative Support Models

Organizational Design, Support & Management

Communication

Data Analytics

Monthly Metrics

A CLOC Survey Series – May 2018

CLOC has instituted monthly surveys to gather data from our members on topics that are of relevance to the legal operations industry. May’s survey focused on litigation metrics.

How do you track your litigation spend, matters and staffing?

View results

Past Surveys

Find

a better

Find

a better

We are the Corporate Legal Operations Consortium

Together we are making the legal industry more

Together we are making the legal industry more

Together we are making the legal industry more

Learn

Connect

Achieve

Reform

Attend an Institute

Get started on your legal operations journey.

Litigation Support & IP Management

Cross-Functional Alignment

Technology & Process Support

Communications

Organizational Design, Support & Management

Financial Management

Vendor Management

Strategic Planning

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Service Delivery & Alternative Support Models

Data Analytics

Knowledge Management

Information Governance & Records Management

Mature Level

Foundation Level

Advanced Level

Monthly Metrics

Survey participant information

1532

778

152

43

40

24

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