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Together we can do anything.

First and foremost, we are a networking organization. We connect forward thinking, creative people in relationships that matter. Our members are passionate, engaged, and willing to help each other. Our growth and success is directly tied to the energy and vitality of our global community.

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WE

Educate & Share

Knowledge

We educate and share knowledge

The rise of legal operations is the most significant new innovation in the way legal services are delivered, with the potential to impact a massive portion of the global industry. And yet legal operations is not taught in law schools or business schools. At CLOC, we recognize the critical role of education and enable formal and informal knowledge sharing.

We have collected the essential principles and disciplines of legal operations into a core curriculum that can be taught and passed on.

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We engage across the ecosystem.

We are confronting complex problems that will take complicated solutions, bridging across many skill sets and capabilities. We need everyone, and every perspective, to find solutions that work.

Every perspective matters: in-house counsel, law firms, services provider, technology provider, schools.

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WE

Drive

Change

The legal industry has been talking about change for decades.

Thanks to the power of the CLOC community and to the quality of the solutions and approaches we generate, change is now real. In just a few short years, we have seen a major tipping point occur in the legal industry.

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Meet The Team

We are a member-run organization.
Our board is made up entirely of active legal operations professionals.

Connie Brenton

President & CEO

Connie Brenton is a pioneer in Legal Operations and widely regarded as one of the world’s... more
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Connie Brenton | Chairman of the Board, CLOC | Senior Director of Legal Operations, NetApp, Inc.

Connie Brenton is a pioneer in Legal Operations and widely regarded as one of the world’s foremost experts on legal industry innovation. For more than five years she has served as Chief of Staff and Director of Legal Operations at NetApp Inc. (NASDAQ: NTAP), a Fortune 500 data management and storage provider. In her time at NetApp, Connie has leveraged her substantial legal and business background to create a best-in-class organization that has been recognized internationally for innovation in strategic vision, partner and financial management, and operational efficiencies. As the company’s first Legal Operations professional, Connie has led the development and implementation of numerous cutting-edge technologies and processes focused on increasing service to the business and decreasing spend. Under her leadership, Connie and her team have earned countless international accolades for driving positive change in the legal industry.

Prior to NetApp, Connie served as Senior Director, Deputy General Counsel at Sun Microsystems and then Managing Counsel at Oracle where she also initiated the Legal Operations role. Before joining the Legal Operations community, Connie was in private practice as a civil litigator.

Connie has been active in developing and promoting the Legal Operations role throughout the business and legal communities. She is a founding member, President, and Chairman of the Board of the Corporate Legal Operations Consortium (CLOC), a trade association exclusively for Legal Operations executives. She speaks internationally on the topic of “Running Legal like a Business.”

Connie holds a JD, MBA, and BA in Economics. Among her many awards, she was selected as one of 100 Women of Influence in Silicon Valley for 2014 and was named one of the top 10 Deputy General Counsel in 2012.

Mary Shen O’Carroll

Mary Shen O’Carroll

Mary Shen O’Carroll is Head of the Legal Operations, Technology and Strategy team at Google... more
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Mary Shen O’Carroll

Mary Shen O’Carroll is Head of the Legal Operations, Technology and Strategy team at Google, where she is responsible for overseeing key aspects of financial performance management, outside counsel management and internal operations (IT, knowledge management, training and development, etc.).

Since coming to Google in 2008, Mary has been responsible for developing Google’s Legal Operations organizational structure and centralizing operations for an international department. During her tenure at Google, Mary has been recognized by the American Bar Association as Legal Rebel in 2016, by LegalTech News as Legal Department Operations Director of the Year in 2016, by The Recorder as leading the Legal Operations Department of the Year in 2015, and by ILTA for Innovative Legal Department of the Year in 2015.

Prior to joining Google, Mary served as Profitability Manager for Orrick, Herrington & Sutcliffe LLP, where she led firm-wide profitability improvement initiatives by advising leadership on ways to monitor and improve practice management, client management and operations. Earlier, Mary was an investment banker working on M&A and private equity deals and a strategic management consultant advising pharma/biotech companies as well as U.S.-China businesses.

Mary is also a passionate leader pushing forward disruptive technology and processes designed to change the future of the legal industry. To support that agenda, she is a Leader of CLOC (Corporate Legal Operations Consortium) whose mission is to help legal operations professionals and other core corporate legal industry players (e.g. tech providers, law firms, LPO’s, law schools, etc.) optimize the legal service delivery models needed to support the needs of small, medium and large legal departments.

Ms. O’Carroll received a BS, Business Administration from University of California, Berkeley, Haas School of Business.

Jeffrey Franke

Corporate Secretary

Jeffrey Franke | Assistant General Counsel, Legal Operations, Yahoo!... more
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Jeffrey Franke | Assistant General Counsel, Legal Operations, Yahoo!

Jeffrey Franke is Assistant General Counsel, Legal Operations at Yahoo, Inc. With more than 20 years of experience at major high-tech companies and in private practice, Jeff has supported a broad range of legal issues including, technology licensing, commercial transactions, commercial litigation, open source, product and M&A technology due diligence, as well as legal operations matters.

In his current role, Jeff handles strategic and financial planning and management, technology implementation, vendor management, department communications, knowledge management, and supports electronic-billing, contract management, data analytics, eDiscovery, and a broad array of cross-departmental issues.

A founding member of the Corporate Legal Operations Consortium, Inc. (“CLOC”), Jeff serves on CLOC’s Leadership Team and Board of Directors, and serves as CLOC’s Corporate Secretary. CLOC is a nonprofit comprised of legal operations professionals at corporations around the world.

Prior to joining Yahoo, Jeff worked in the legal departments at Sun Microsystems, Inc. and Oracle Corporation. Jeff received his JD, MBA and BA from Santa Clara University.

Brian Hupp

Brian Hupp | Head of Legal Operations, Facebook

Brian Hupp is the Head of Legal Operations at Facebook, and has been working over the last 18... more
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Brian Hupp | Head of Legal Operations, Facebook

Brian Hupp is the Head of Legal Operations at Facebook, and has been working over the last 18 months to establish a Legal Operations function for the department. Areas of focus have included outside counsel management, Legal-IT strategy development, contract and knowledge management, self-service contracting and request intake solutions. Brian has been a member of CLOC since 2010 and sits on the CLOC Board of Directors.

Brian was Director of Legal Operations Strategy at Dolby Laboratories, Inc., where he established a new Legal Operations team, focused on contract management technology infrastructure and process, and assisted the broader Legal Department during a transformational time.

Prior to Dolby, Brian established both the Legal Chief of Staff and Head of Legal Operations roles at Electronic Arts. At EA, Brian and his team were focused on facilitating the legal department’s response to a fundamental change in the nature of EA’s business, as EA transformed from a packaged-goods company to a digital, direct-to-consumer company. Over the course of 5+ years, Brian drove a number of critical changes for the EA legal team – establishing legal technology infrastructure, driving self-service opportunities for the business, unburdening and realigning legal resources and establishing a managed-services support layer — to meet new business and General Counsel objectives.

Christine Coats

Christine Coats | VP of Legal Operations, Oracle

Christine Coats is Vice President of Legal Operations at Oracle, reporting directly to... more
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Christine Coats | VP of Legal Operations, Oracle

Christine Coats is Vice President of Legal Operations at Oracle, reporting directly to Oracle’s Executive Vice President and General Counsel Dorian Daley. Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services.

Before joining Oracle, Coats spent the majority of her nine years at Symantec as its Chief of Staff. In this role, she oversaw the centralized operation of its legal and public relations teams. Coats was also responsible for executing significant expense reductions through preferred outside counsel programs, as well as implementing an e-billing and global enterprise contract management system and a company-wide records retention policy and program.

She currently serves as CFO Ex-officio and board member of Leadership California, a network of accomplished women leaders dedicated to advancing the leadership role of women in California. Coats is also on the leadership team of the CLOC organization performing the CFO role and is a member of the Thomson Reuters Client Advisory Board.

Coats holds a bachelor’s degree in finance from the University of Wisconsin-Madison.

Lisa Konie

Lisa Konie | Senior Director of Legal Operations, Adobe System Incorporated

Lisa Konie is the Senior Director of Legal Operations at Adobe Systems... more
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Lisa Konie | Senior Director of Legal Operations, Adobe System Incorporated

Lisa Konie is the Senior Director of Legal Operations at Adobe Systems Incorporated and brings over 20 years of experience working in the high-tech industry. She is responsible for managing the Adobe Legal and Government Relations (LGR) departmental operations, which includes everything from strategic planning and outside counsel relationships, to the LGR interactive website, tool implementation, communications and knowledge management, LGR interns, training and overall cross-departmental issues. Her focus is ensuring departmental effectiveness and efficiency while scaling the department to meet its business needs. Additionally, Ms. Konie leads a team overseeing legal support for all of Adobe’s procurement activities.

Steven Harmon

Vice President and Deputy General Counsel

Steven is a member of the Cisco Legal executive management team where he manages the Legal... more
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Steven Harmon | Vice President and Deputy General Counsel, Cisco

Steven is a member of the Cisco Legal executive management team where he manages the Legal Technology Solutions (“LTS”); Global Export Trade (“GET”) teams; the global process for Trademarks and Corporate Marketing, and the Global Center of Excellence – an industry-leading example of the use of “captive Legal Process Outsourcing.” The LTS team is chartered with developing and maintaining systems and process that support the efficiency and accuracy of legal functions at Cisco. These systems and processes include contract management, export compliance tools, regulatory compliance, legal knowledge management, web-based resources, and file room operations. The GET team is responsible for expediting Cisco’s worldwide trade by ensuring global compliance with global export rules and regulations.

Steven holds a B.S. degree in Business Management (Information Systems emphasis) and a J.D. degree, both from Brigham Young University.

Meet The Team

We are a member-run organization.
Our board is made up entirely of active legal operations professionals.

x

Connect with linkedIn

Connie Brenton | Chairman of the Board, CLOC | Senior Director of Legal Operations, NetApp, Inc.

Connie Brenton is a pioneer in Legal Operations and widely regarded as one of the world’s foremost experts on legal industry innovation. For more than five years she has served as Chief of Staff and Director of Legal Operations at NetApp Inc. (NASDAQ: NTAP), a Fortune 500 data management and storage provider. In her time at NetApp, Connie has leveraged her substantial legal and business background to create a best-in-class organization that has been recognized internationally for innovation in strategic vision, partner and financial management, and operational efficiencies. As the company’s first Legal Operations professional, Connie has led the development and implementation of numerous cutting-edge technologies and processes focused on increasing service to the business and decreasing spend. Under her leadership, Connie and her team have earned countless international accolades for driving positive change in the legal industry.

Prior to NetApp, Connie served as Senior Director, Deputy General Counsel at Sun Microsystems and then Managing Counsel at Oracle where she also initiated the Legal Operations role. Before joining the Legal Operations community, Connie was in private practice as a civil litigator.

Connie has been active in developing and promoting the Legal Operations role throughout the business and legal communities. She is a founding member, President, and Chairman of the Board of the Corporate Legal Operations Consortium (CLOC), a trade association exclusively for Legal Operations executives. She speaks internationally on the topic of “Running Legal like a Business.”

Connie holds a JD, MBA, and BA in Economics. Among her many awards, she was selected as one of 100 Women of Influence in Silicon Valley for 2014 and was named one of the top 10 Deputy General Counsel in 2012.

x

Connect with linkedIn

Mary Shen O’Carroll

Mary Shen O’Carroll is Head of the Legal Operations, Technology and Strategy team at Google, where she is responsible for overseeing key aspects of financial performance management, outside counsel management and internal operations (IT, knowledge management, training and development, etc.).

Since coming to Google in 2008, Mary has been responsible for developing Google’s Legal Operations organizational structure and centralizing operations for an international department. During her tenure at Google, Mary has been recognized by the American Bar Association as Legal Rebel in 2016, by LegalTech News as Legal Department Operations Director of the Year in 2016, by The Recorder as leading the Legal Operations Department of the Year in 2015, and by ILTA for Innovative Legal Department of the Year in 2015.

Prior to joining Google, Mary served as Profitability Manager for Orrick, Herrington & Sutcliffe LLP, where she led firm-wide profitability improvement initiatives by advising leadership on ways to monitor and improve practice management, client management and operations. Earlier, Mary was an investment banker working on M&A and private equity deals and a strategic management consultant advising pharma/biotech companies as well as U.S.-China businesses.

Mary is also a passionate leader pushing forward disruptive technology and processes designed to change the future of the legal industry. To support that agenda, she is a Leader of CLOC (Corporate Legal Operations Consortium) whose mission is to help legal operations professionals and other core corporate legal industry players (e.g. tech providers, law firms, LPO’s, law schools, etc.) optimize the legal service delivery models needed to support the needs of small, medium and large legal departments.

Ms. O’Carroll received a BS, Business Administration from University of California, Berkeley, Haas School of Business.

x

Connect with linkedIn

Jeffrey Franke | Assistant General Counsel, Legal Operations, Yahoo!

Jeffrey Franke is Assistant General Counsel, Legal Operations at Yahoo, Inc. With more than 20 years of experience at major high-tech companies and in private practice, Jeff has supported a broad range of legal issues including, technology licensing, commercial transactions, commercial litigation, open source, product and M&A technology due diligence, as well as legal operations matters.

In his current role, Jeff handles strategic and financial planning and management, technology implementation, vendor management, department communications, knowledge management, and supports electronic-billing, contract management, data analytics, eDiscovery, and a broad array of cross-departmental issues.

A founding member of the Corporate Legal Operations Consortium, Inc. (“CLOC”), Jeff serves on CLOC’s Leadership Team and Board of Directors, and serves as CLOC’s Corporate Secretary. CLOC is a nonprofit comprised of legal operations professionals at corporations around the world.

Prior to joining Yahoo, Jeff worked in the legal departments at Sun Microsystems, Inc. and Oracle Corporation. Jeff received his JD, MBA and BA from Santa Clara University.

x

Connect with linkedIn

Brian Hupp | Head of Legal Operations, Facebook

Brian Hupp is the Head of Legal Operations at Facebook, and has been working over the last 18 months to establish a Legal Operations function for the department. Areas of focus have included outside counsel management, Legal-IT strategy development, contract and knowledge management, self-service contracting and request intake solutions. Brian has been a member of CLOC since 2010 and sits on the CLOC Board of Directors.

Brian was Director of Legal Operations Strategy at Dolby Laboratories, Inc., where he established a new Legal Operations team, focused on contract management technology infrastructure and process, and assisted the broader Legal Department during a transformational time.

Prior to Dolby, Brian established both the Legal Chief of Staff and Head of Legal Operations roles at Electronic Arts. At EA, Brian and his team were focused on facilitating the legal department’s response to a fundamental change in the nature of EA’s business, as EA transformed from a packaged-goods company to a digital, direct-to-consumer company. Over the course of 5+ years, Brian drove a number of critical changes for the EA legal team – establishing legal technology infrastructure, driving self-service opportunities for the business, unburdening and realigning legal resources and establishing a managed-services support layer — to meet new business and General Counsel objectives.

x

Connect with linkedIn

Christine Coats | VP of Legal Operations, Oracle

Christine Coats is Vice President of Legal Operations at Oracle, reporting directly to Oracle’s Executive Vice President and General Counsel Dorian Daley. Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services.

Before joining Oracle, Coats spent the majority of her nine years at Symantec as its Chief of Staff. In this role, she oversaw the centralized operation of its legal and public relations teams. Coats was also responsible for executing significant expense reductions through preferred outside counsel programs, as well as implementing an e-billing and global enterprise contract management system and a company-wide records retention policy and program.

She currently serves as CFO Ex-officio and board member of Leadership California, a network of accomplished women leaders dedicated to advancing the leadership role of women in California. Coats is also on the leadership team of the CLOC organization performing the CFO role and is a member of the Thomson Reuters Client Advisory Board.

Coats holds a bachelor’s degree in finance from the University of Wisconsin-Madison.

x

Connect with linkedIn

Lisa Konie | Senior Director of Legal Operations, Adobe System Incorporated

Lisa Konie is the Senior Director of Legal Operations at Adobe Systems Incorporated and brings over 20 years of experience working in the high-tech industry. She is responsible for managing the Adobe Legal and Government Relations (LGR) departmental operations, which includes everything from strategic planning and outside counsel relationships, to the LGR interactive website, tool implementation, communications and knowledge management, LGR interns, training and overall cross-departmental issues. Her focus is ensuring departmental effectiveness and efficiency while scaling the department to meet its business needs. Additionally, Ms. Konie leads a team overseeing legal support for all of Adobe’s procurement activities.

x

Connect with linkedIn

Steven Harmon | Vice President and Deputy General Counsel, Cisco

Steven is a member of the Cisco Legal executive management team where he manages the Legal Technology Solutions (“LTS”); Global Export Trade (“GET”) teams; the global process for Trademarks and Corporate Marketing, and the Global Center of Excellence – an industry-leading example of the use of “captive Legal Process Outsourcing.” The LTS team is chartered with developing and maintaining systems and process that support the efficiency and accuracy of legal functions at Cisco. These systems and processes include contract management, export compliance tools, regulatory compliance, legal knowledge management, web-based resources, and file room operations. The GET team is responsible for expediting Cisco’s worldwide trade by ensuring global compliance with global export rules and regulations.

Steven holds a B.S. degree in Business Management (Information Systems emphasis) and a J.D. degree, both from Brigham Young University.